We don’t depend on our clients to monitor our services. Every facility receives a regular inspection from one of our Quality Control Area Managers. A written quality control report is created for areas requiring improvement. This report is reviewed with the supervisor and the on-site cleaner. All deficiencies are rectified immediately. Final reports are submitted and recorded for future tracking.
On a weekly basis an inspection report is reviewed by Excel’s quality control manager, indicating sites visited, problems encountered, and steps taken to correct them. Furthermore, various dates are assigned to re-inspect the site to ensure a permanent improvement has been achieved.