Commitment to Superior Quality Control
No company exceeds Excel Building Services’ commitment to quality control!
We go to great lengths to ensure outstanding quality control and customer communication.
We keep a log book at your site, where you may leave instructions for your crew and where they can pass important information to you about unusual conditions they have observed in your facility (for example, doors left unlocked or lights left on). We encourage you to communicate whenever you wish with the crew we’ve assigned. Our log book is reviewed and signed each night by the person supervising your account.
Excel’s cleaning personnel are required to report any damage, breakage, plumbing problems, or maintenance needs immediately to their supervisor. If this occurs, the supervisor leaves a report in your log book.
We don’t depend on our clients to monitor our services. Every facility receives a regular inspection from one of our Quality Control Area Managers. A written quality control report is created for areas requiring improvement. This report is reviewed with the supervisor and the on-site cleaner. All deficiencies are rectified immediately. Final reports are submitted and recorded for future tracking.
On a weekly basis an inspection report is reviewed by Excel’s quality control manager, indicating sites visited, problems encountered, and steps taken to correct them. Furthermore, various dates are assigned to re-inspect the site to ensure a permanent improvement has been achieved.
We maintain a telephone hotline for prompt response in special situations and emergencies. In case of an emergency at your facility, our personnel will immediately contact the person you have designated and follow the emergency procedures you have prescribed for the office or building.